Terms & Conditions

Terms and conditions
1. Agreement to Abide by Terms and Conditions
a. I agree to abide by these terms and conditions and to ensure that all authorised persons who use
Sick Sits services will also abide with these terms and conditions.


2. Enrolment Form
a. I confirm that:
i. I am the person with lawful authority and/or Parental Responsibility of the Child nominated on the
Submission Form; and
ii. The details provided on the Submission Form for my Child are all true and correct; and
iii. I will immediately inform Sick Sit in the event of any change to this information.


3. Attendance at a Centre
a. I delegate the custody and control of my Child to Sick Sit whilst Sick Sit is caring for my Child and
agree to accept the Employees of Sick Sit provides to care for my Child.
b. I acknowledge that, although Sick Sit warrants that it will at all times and to the best of its ability
use all reasonable care in respect of my Child, there are inherent and unforeseeable dangers and
difficulties in providing the Services and Sick Sit cannot guarantee the wellbeing of my Child at all
times.
c. I authorise Sick Sit to take any action it considers necessary, appropriate or in the best interests of
my Child in the circumstances to protect my Child at the home or otherwise in its care or control.


4. Enrolment
a. I agree that my Child’s Enrolment with Sick Sit (and my obligation to pay Sick Sits Fees for the
Booked times)
i. starts on the Commencement Date; and
ii. Continues until terminated under these Terms and Conditions (Scheduled Term).
b. I understand that if my child/ren requires additional support due to medical conditions, Sick Sit
Staff may require additional training/ support prior to commencing enrolment.


5. Fees and charges
a. I agree to pay all Sick Sits Fees payable for my Child as per agreed billing cycle.
b. I agree to pay the Initial Fees prior to a career is confirmed in accordance with the Enrolment
Confirmation.
c. I agree to pay for all booked hours or increments and the finalisation of the care within 24 hours.
d. I understand that Sick Sit will charge my credit card an initial booking fee in accordance with the
enrolment possess at confirmation of the career being provided. This fee is then deducted from the
total amount due at the completion of the care. g. I acknowledge that if I fail to pay the Fees on time
Sick Sit may immediately cease to provide the Services to, and/or terminate the care of, my Child.
e. I acknowledge that the Childcare Fees are payable in respect of public holidays.

 

6. Payment Methods
a. Credit Card
i. I acknowledge that I will be required to pay Childcare Fees and any other fees and charges payable
under these Terms and Conditions by credit card at the completion of the care by Sick Sit and I will
provide and maintain the necessary details and authorisation to allow Sick Sit to set up and
administer the required payment process.
ii. I agree that any declined direct debit may be resubmitted by Sick Sit without seeking my approval
or consent at any time in order to seek payment of the amount due and that I will be responsible for
any additional costs and charges which may arise as result of the resubmission, including any fees
charged directly by my financial institution, or Sick Sit.
b. Third Party Payments
i. I acknowledge if my account is being paid in full or partially by a third party, the MAEL Third Party
Agreement is to be completed and provided on enrolment prior to my child commencing care.
ii. Third Party Accounts may be split between the Individual and the Organisation and separate
accounts created for this purpose as per the completed Third Party Agreement. I acknowledge that
CCS payments received by Sick Sit on my behalf will be allocated to my account. Any third party
payments will be applied against the Third Party Account.
iii. I understand that whether or not third party payments are due, received or allocated to my
account; I agree that I am responsible for the payment of the full balance of my account at each
payment cycle.
iv. I understand that I will still be required to pay Initial Fee payment for each service booked in
advance.


7. Medical acknowledgements and consents
a. I understand that I am to provide current information (as required within enrolment form) in
regards to any of my child’s medical conditions, including allergies and sensitivities, to the Sick Sit
upon submission of care request
b. I consent to first aid being administered to my Child by any person who is the holder of a current
first aid certificate.
c. If my Child’s temperature is at or above 38°C and Sick Sit is unable to contact me, the parents,
guardians or emergency contacts listed on my Child’s submission Form within a reasonable time, I
permit Sick Sit to administer Paracetamol to my Child in accordance with the dosage
recommendations of the manufacturer. I understand that as per the applicable Sick Sit Policy, my
Child will be monitored from 37.5°C.
i. In the event of any illness or injury to my Child whilst my Child is in the care, custody or control of
Sick Sit, and if in the opinion of Sick Sit it is necessary to do so, I authorise Sick Sit to seek urgent:
ii. Medical or dental treatment from the doctor or dentist nominated on my Child’s Submission
Form, from another doctor or dentist or from a hospital or ambulance service;
iii. Assistance from any person nominated on my Child’s Submission Form; and/or
iv. Ambulance transportation.

j. I acknowledge Sick Sit will inform me as soon as possible about the nature of the illness or injury to
my Child.
k. I understand and accept that an Employee can only administer medication (excluding Paracetamol
in accordance with this clause 7) to my Child if:
i. the medication has been authorised by my Child’s parent or guardian and a registered medical
practitioner; and
ii. The details of the medication and its administration have been accurately recorded in an
Administration of Medication Record.
iii. I agree to reimburse Sick Sit for any charges, costs or expenses incurred by it in obtaining any
medical, hospital or related treatment for my Child contemplated by this Clause 7.
l. I authorise Sick Sit to apply:
i. an SPF30+ sunscreen to all unprotected areas of skin on my Child as necessary; and/or
ii. Non‐prescription insect repellent, nappy rash cream, moisturiser and/or teething gel to my Child
as necessary. The application of these items will be communicated via daily information sheets to
families unless such application is recorded as ‘not permitted’ as per Submission Form.
m. I authorise Sick Sit to respectfully check my Child’s head if it is concerned about the presence of
head lice.


8. Other Authorisations
a. I acknowledge that Sick Sit may require any person collecting my Child to be introduced to the
appropriate Employees and provide photo identification prior to my Child being released to them.
e. I acknowledge that Sick Sit may refuse any person from collecting my Child if the above
information has not been provided or if the situation at the time of collection is deemed to place the
child at risk.
f. I acknowledge and consent to Sick Sit providing any information to any party which may be
required to be provided under any law.


9. Notice Periods
a. I agree to give Sick Sit notice of my intention to terminate the Enrolment in respect of my Child in
the following manner:
i. Direct message / email to Sick Sit
e. I acknowledge and agree that if I book a Casual Day for my Child, a minimum of 4 hours’ notice is
required in writing for cancelling such a booking and if I provide less than this period of notice, I will
be liable to pay the full Casual Day Fee for that booking regardless of my Child’s attendance.


10. Enrolment Changes
a. I agree that if I give Sick Sit less than the required Notice Period, I will be obliged to pay Sick Sit an
amount equivalent to the relevant Notice Period’s worth of gross Childcare Fees that I would
otherwise owe to Sick Sit based on my use of the Services at the time of giving notice.

b. I acknowledge that any proposed changes in Booked Days are subject to clause 4a. and are subject
to availability and a further offer of care.
c. I acknowledge that any proposed increases are subject to availability and a further offer of care.
11. Liability
a. Sick Sit excludes all implied conditions and warranties from these Terms and Conditions except
any condition or warranty (such as conditions and warranties implied by legislation) which cannot,
by law, be excluded. Sick Sit liability in respect of the Services is limited to:
i. supplying of the Services again; or
ii. Payment of the cost of having the Services supplied again.
b. I acknowledge that, to the maximum extent permitted by law, Sick Sit excludes all liability for any
costs, expenses, losses and damages suffered by me, whether that liability arises in contract, tort
(including by Sick Sit negligence) or under statute in connection with its provision of the Services.
Without limitation, Sick Sit will in no circumstances be liable for any indirect or consequential losses,
including loss of profits, loss of revenue and loss of business opportunity.


12. Privacy
a. I acknowledge that Sick Sit may collect Personal Information relating to myself or my Child in
relation to provision of the Services and for the purposes of invoicing.
b. I acknowledge that Sick Sit has obligations arising under the Privacy Act 1988 (Cth), including the
Australian Privacy Principles, to protect the Personal Information of its clients and staff.
c. I acknowledge, that Sick Sit may disclose the Personal Information of myself or my Child to its
associated entities, government agencies and other third parties for the purpose of providing the
Services in accordance with these terms and conditions.
d. I confirm that I am aware of Sick Sits Privacy Policy which is accessible at www.sicksit.com/privacy-
policy


13. Behaviour of Parents/Guardians
a. I agree to ensure that my Child is left with an career who is on duty when leaving the Child at the
place of care.
b. I agree that I have a responsibility to treat all Sick Sit team members with respect and I agree to
behave appropriately at all times when dealing with any Employee. Swearing, raised voices and
rudeness directed at team members will not be tolerated and I understand my Child’s Enrolment
may be terminated if I breach this provision.
c. I acknowledge the personal and sensitive nature and context of the Services and information
provided in relation to the Services and agree to keep, and ensure that others keep, all
correspondence, documents and/or other information provided to me by Sick Sit or in relation to the
Services confidential.
e. I understand that Sick Sit may be unable to accept my Child into care if:
i. any of these Terms and Conditions are breached; or

ii. Sick Sit believes it is unable to adequately care for my Child due to any special or medical needs or
behavioural problems.
f. Sick Sit Learning reserves the right to terminate, without notice, the Services in respect of my Child
if it believes (in its absolute discretion) that to do so is in the best interests of:
i. the Child,
ii. Other children in that Services,
iii. The Employees; or
iv. The business operations or reputation of Sick Sit.
g. Sick Sit reserves the right to refuse entry to any of its Services to anyone for any reason and at any
time.


14. Mandatory Reporting Requirements
a. Sick Sit has a responsibility to all children attending care service and their right to care and
protection. To support this right, the service will follow the procedures articulated in each state or
territory’s statutory legislation when dealing with any allegations of abuse or neglect of children.
b. This may include the reporting to the relevant state or territory body by any employee who is
defined as a Mandatory Reporter under the state/ territory legislation that the service operates in.


15. Amendment of Terms and Conditions
a. I accept that Sick Sit may change these Terms and Conditions without notice to me provided that
the updated Terms and Conditions are made available on www.sicksit.com If changes to the Terms
and Conditions would reasonably be expected to be material to me, I will be given no less than the
Notice Period before such changes apply.
b. The Childcare Fees may be changed by Sick Sit at any time, including during the time in which my
Child is in care and I will be provided with 4 weeks’ notice of any changes by Sick Sit of changes to
any Childcare Fees.
c. Any notifications required by these terms and conditions can be provided to me, or the parent or
guardian of my Child by mailing/email or delivering an advice to my nominated contact channel
(email, direct message or phone).
d. I acknowledge that any notification will be taken to have been delivered by Sick Sit at the time the
notification is sent by Sick Sit.


16. Governing laws
a. The laws of the State where my Child is enrolled apply to these Terms and Conditions and any
Services provided by Sick Sit.
17. Glossary
a. Booked Days means the days on which a Child is booked per week to regularly receive the Services
at a location as set out in the Enrolment Confirmation.

b. Casual Day means a day on which a Child receives care and the Services that falls outside the
Booked Days or other structured Enrolment schedule (as may be arranged with Sick Sit from time to
time).
c. Casual Day Fee means the fee that Sick Sit determines is payable for a Casual Day attendance by a
Child.
d. Child means the child identified on the Enrolment Form or Waitlist Form for which I have legal
responsibility.
e. Childcare Fees means the fees that Sick Sit determines are payable for a Child’s Enrolment and
include fees payable for Booked Days, Casual Day, Enrolment Fees, Late Fees, and any other fees or
charges for services or goods, less any discounts, which are published by Sick Sit from time to time.
f. Commencement Date means the date on which a Child’s care starts as set out in that Child’s
submission confirmation.
g. DET means the Commonwealth Department of Education and Training.
h. Employee means any employee, servant, contractor or agent of Sick Sit or any other person
attending care with the permission of Sick Sit in relation to the provision of the Services.
i. Enrolment Confirmation means the correspondence sent to a Child’s parent or guardian by Sick Sit,
confirming the Commencement Date, location of care, Booked Days, Childcare Fees and other terms
and conditions upon which that Child is enrolled.
j. Enrolment Fee means a non‐refundable fee payable to Sick Sit upon acceptance of a Child’s offer
of Enrolment.
k. Enrolment Form means the Sick Sit standard enrolment form completed in relation to my Child’s
care.
l. Enrolment has the meaning given in clause 4a.
m. Mandatory Reporter is a term used to describe the legislative requirement for selected groups of
people to report suspected cases of child abuse and neglect to government authorities.
n. Medication Authorisation Form means the form described as such and completed and signed as
part of the enrolment process for a Child.
o. Notice Period has the meaning given in clause 9.
p. Parental Responsibility has the meaning as given in the Family Law Act 1975 (Cth) (as amended
from time to time).
q. Personal Information means information or an opinion (including information or an opinion
forming part of a database), whether true or not, and whether recorded in a material form or not,
about an individual whose identity is apparent, or can reasonably be ascertained, from the
information or opinion.
r. Sick Sit means Sick Sit and/or any associated entity that manages or provides Services and where
the context requires or includes its Employees.
s. Services means services in relation to the care and well‐being of children and related services
provided at or by means of a career.

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